If you're struggling to fill your therapists' calendars and they are losing clients faster than you can provide them, your therapists need to understand why retaining clients is so important, and they need clear step-by-step guidance on how to retain clients ethically.
The Confident Private Practice Retention Training will provide exactly that.
In an engaging, interactive session, your therapists will learn:
- How high client retention benefits clients, benefits the practice, and benefits them as therapists.
- How to retain clients ethically. Don't worry- we're not giving them any slimy used car salesman techniques. Retention is always about what is best for clients.
- What to say to clients who say they are terminating, but don't really seem ready to end therapy.
- How to express the value of therapy to clients.
- Becoming comfortable talking about money with clients.
- Administrative and scheduling best practices for high retention.
- And most importantly, how to build a therapeutic alliance with clients, which is the single most impactful way to increase client retention.
You'll also receive training for your intake coordinator and other administrative staff on:
- Administrative best practices for high retention
- Scripts for your intake coordinator to set clients up for the expectation of doing a minimum number of sessions.
- Training for supervisors on how to train future supervisees on client retention.
- Identifying your therapist with the highest retention rate and looping them into the ongoing training process.
- An easy process to monitor retention and how to talk to therapists about it in an ongoing way.
Your Retention Training Package Includes:
- 1.5 hour live group training sessions. I generally recommend no more than 5 therapists in a group to keep it interactive and engaging. We can schedule as many sessions as needed so all of your therapists get the training.
- Business coaching sessions for you and/or your operations manager to learn the administrative best practices to implement to improve retention.
- Hands on help for your operations/practice manager to set up the process to track retention in an easy, ongoing way.
- Coaching session for your intake coordinator to learn how to set up client expectations for retention from the beginning.
The Retention Training Package can be combined with business coaching, conversions training and other services for a complete upgrade of your therapy practice. Schedule a free consultation call and we'll collaborate on a custom plan for you!
Bonus Training
When you schedule retention training for your therapists, you'll also receive a complimentary training session on reducing client cancellations! The training includes:
- Encouraging therapists to value their own time and energy, and how to express that to clients.
- Implementing late cancellation policies.
- Tips for rescheduling clients rather than letting them cancel.
- How and when to follow up with clients to get them back on the calendar.
- And much more!
We Serve Mental Health Therapy Practices of all Sizes
Solo Practice
Looking to Grow
Medium Size Practice
Ready to be Profitable
Large Practice Wanting
to Stabilize or Sell
Steps to Get Started
Step 1 - Schedule a Free Consultation Call
Step 2 - Consultation Call; 30 Minutes of Personalized Guidance for Business Growth
Step 3 - Attend Your First Coaching Session and Start Feeling More Confident as a Business Owner
